Privacy Policy

Last updated: June 2026

Kelora Klassi respects your privacy. This policy explains what information we collect, how we use it, and how we protect it. We keep this simple and honest — no legal jargon where it can be avoided.

What information we collect

When you place an order or create an account, we collect your name, email address, phone number, shipping address, and payment information (processed securely through our payment gateway — we never see or store your card details). When you browse our website, we may also collect non-personal data such as browser type, device type, and pages visited, through cookies and analytics tools.

How we use your information

• To process and fulfil your orders
• To send you order confirmations and shipping updates
• To respond to your queries or complaints
• To improve our website and product offerings based on how customers shop
• To send you promotional emails or offers, if you have opted in to receive them

We will never sell your personal data to third parties. We will never share it with anyone except where it is strictly necessary to fulfil your order (for example, sharing your address with our courier partner).

Cookies

Our website uses cookies to remember your preferences, keep your cart active, and understand how visitors use the site. You can disable cookies in your browser settings at any time, though this may affect some functionality of the website.

Data retention

We retain your order and account information for as long as is necessary to fulfil legal and operational obligations. You may request deletion of your personal data at any time by emailing us at keloraklassi@gmail.com.

Your rights

You have the right to access the personal data we hold about you, request corrections, request deletion, and opt out of marketing communications at any time. To exercise any of these rights, email us and we will respond within 7 business days.

Third-party services

Our website is hosted on Shopify. We use Shopify's payment and checkout infrastructure. Please refer to Shopify's own privacy policy for information on how they handle data. We may also use Instagram and Google Analytics to understand how customers find and interact with our brand.

Contact us

If you have any questions or concerns about how we handle your data, please email us at keloraklassi@gmail.com. We take data privacy seriously and will always respond promptly.